This policy (Privacy Policy) relates to your use of the website at www.watchoasis.ae (the Website).

We take your privacy seriously and want you to feel comfortable whenever you visit the Website or provide us with your personal information. This Privacy Policy aims to describe how we use your personal information in a clear and transparent way.

Any changes we may make to this Privacy Policy in the future will be posted on the Website and, where appropriate, notified to you. We recommend that you check this Privacy Policy regularly to ensure you know where you stand. By continuing to use the Website you will be deemed to accept the changes to this Privacy Policy.

By submitting your information to us you consent to us using your information for the purposes set out in this Privacy Policy. If you do not accept the terms of this Privacy Policy, then you should stop using or accessing the Website immediately.

All capitalized terms used in this Privacy Policy but not defined have the meaning given in the http://watchoasis.ae/privacy-and-cookies

1.1 How we collect your personal information

We collect two types of information about you: (1) personally-identifiable information; and (2) information we collect by virtue of web analytics.

The personally-identifiable information we collect includes basic details, such as your name, contact details, your payment information and in some instances the names of other people traveling or enjoying the booking with you.

We will also collect information relating to your use of the Website including the transactions you carry out. This information is generally collected to administer your bookings, to ensure your receive the best service and to send you details of deals that we think might interest you. The Website might also ask you to provide a review of a service after your booking to help other users identify whether it might be what they are looking for. We may also from time to time operate referral programs to allow you to access special deals. Each of the services described above will require us to obtain further information from you.

We also offer a mobile app which collects and processes your personal data. Our app works in much the same way as the Website the sole difference being we are also able to obtain your location data. This allows us to send you more relevant content and offers through the app, including through push notifications.

The Website is integrated with various social media platforms. Where you use those social media services we may collect information about you from the social media provider.

We carry out web analytics on our Website which allow us to understand and optimise the operation of the Website (please see the “Cookies” section below for further details). This might include your IP address, the time and means of accessing the Website and the device you are using to access the Website. If you are using a mobile device we may also collect information about your specific settings and location data.

From time to time we may also receive information from our Suppliers and from third parties about you, for example if you need support in relation to your booking or where you access the website of one of our affiliates or service partners and they refer you to the Website. In those instances, we will only use the information received in accordance with the terms of this Privacy Policy.

1.2 How we use your personal information

We mainly use the information we collect about you to administer your bookings and to provide you with a high quality of service. We will also use the information to optimise the operation of the Website and to continue to improve our services.

We may aggregate information you provide to us (in the form of reviews of destinations, events or services), with similar information provided by other users to help others decide whether a particular service might be suitable for them.

We may send you special offers or alerts to let you know that there is limited time to make a booking for a specific event or service. We believe that these alerts provide you with the best opportunity to benefit from offers and to take advantage of the last chance to buy you can ask us not to process your personal information for marketing purposes by changing your marketing preferences in your account. You can also exercise the right at any time by contacting us at the following address info@watchoasis.ae

You may from time to time receive offers and promotions directly from our Suppliers through the Website. In the event that you do not wish to receive any such marketing communications you should either update your marketing preferences in your user account or let us know.

We may also monitor our calls with you for quality control and training purposes. 

1.3 Information about others

You may from time to time need to provide us with information which relates to third parties, for example where you make a booking on behalf of someone else or where for example, you are making a group booking. Where you provide us with this information it is your responsibility to ensure that the person concerned has provided their prior approval and that they have agreed to the terms of this Privacy Policy.

1.4 Sharing your personal information

(a)Sharing information with Suppliers

In order to process your bookings, we will need to share your reservation data with the relevant Supplier (for example the hotel operator, car hire company or flight operator as the case may be). This is central to our service and we will not be able to fulfil your booking without doing so.

The Website may allow you to exchange information directly with the Supplier once your booking is made, for example to manage your booking or to make queries.

Although the Website may provide links to websites of third parties, such as Suppliers, this Privacy Policy does not apply to any other website that you connect to from the Website. It is therefore important that you confirm the terms which apply before sharing information directly with a Supplier.

We require Suppliers to take steps to ensure that the personal information we share with them is kept secure and used in accordance with this Privacy Policy. However, we will not be liable for any unauthorised use of your personal information by a Supplier. 

(b)Sharing information with other third parties

There are various third parties who may from time to time receive some of your personal information. These include third-party suppliers, advertisers, financial institutions and in some case the authorities. We may share your information in the following specific circumstances:

• where those third parties assist us in supplying our services to you or perform certain functions on our behalf, including marketing, payment processing, IT support services or professional services;

• in the event of a sale, merger, liquidation, receivership or transfer of assets of Watch Oasis or one of our group companies, we may share your information with the prospective buyer of the business and their professional advisers; and

• if required to do so by law, a court order or by a regulatory authority of competent jurisdiction or if we believe that such disclosure is necessary, to protect, defend or enforce our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In order to cooperate with governmental requests, summons or court orders, or to protect other users, we reserve the right to disclose any information we consider necessary or appropriate, including your user profile information (ie name, email address, etc.), IP address and traffic information, usage history, and content submitted to the Website.

1.5 Protecting your personal information

The transmission of information via the Internet is not completely secure. We will do our best to protect your personal information while it is in our possession, however, we cannot guarantee the security of your data transmitted online or over the Website.

We recognise industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption by using secure socket layer SSL encryption and certificates.

1.6 How we use cookies

Cookies are features in a browser which assign a unique identification to your computer. On the Website we use session cookies which are only stored on your computer's memory during your browsing session. Once the browser is closed the cookies are automatically deleted from your computer. These cookies are never written on the hard drive of your computer and do not collect any information from your computer.

Cookies are useful as they allow you to be recognised as the same user as you browse the Website, without having to log-in again as you move between pages, sites or apps.

1.6.1 Our cookies fall into the following categories:

(a)Essential cookies

Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies the Website will not operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas such as your user account.

(b)Performance cookies

Performance cookies allow us to recognise and count the number of visitors to our Website and to see how users browse the site. This helps us to improve the way our Website works and to tailor the user experience. The information we collect from performance cookies is aggregated and we cannot identify you from it.

(c)Experience cookies

Experience cookies allow our Website to remember choices you have made previously. Our Website uses experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.

(d)Marketing cookies

Marketing cookies record your visits to our Website, the pages you visit and the links you open. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity (which we have collected from cookies), with our advertising partners. They may use this information to advertise products which may interest you, on other sites.

If you want to stop cookies being stored on your computer in future, please refer to your internet browser's instructions by clicking 'Help' in its menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of the Website or certain functionality may be unavailable to you.

1.7 Who is responsible for your personal information?

Watch Oasis FZCO, controls your personal information. Watch Oasis FZCO is a private company incorporated and existing under the laws of the Dubai Silicon Oasis Authority, in Dubai, United Arab Emirates.

1.8 Contact

If you have any questions, comments or requests regarding our Privacy Policy we would be pleased to hear them. Enquiries can be sent to us at the following address info@watchoasis.ae