1.1 How we collect your personal information
We collect two types of information about you: (1) personally-identifiable information; and (2) information we collect by virtue of web analytics.
The personally-identifiable information we collect includes basic details, such as your name, contact details, your payment information and in some instances the names of other people traveling or enjoying the booking with you.
We will also collect information relating to your use of the Website including the transactions you carry out. This information is generally collected to administer your bookings, to ensure your receive the best service and to send you details of deals that we think might interest you. The Website might also ask you to provide a review of a service after your booking to help other users identify whether it might be what they are looking for. We may also from time to time operate referral programs to allow you to access special deals. Each of the services described above will require us to obtain further information from you.
We also offer a mobile app which collects and processes your personal data. Our app works in much the same way as the Website the sole difference being we are also able to obtain your location data. This allows us to send you more relevant content and offers through the app, including through push notifications.
The Website is integrated with various social media platforms. Where you use those social media services we may collect information about you from the social media provider.
We carry out web analytics on our Website which allow us to understand and optimise the operation of the Website (please see the “Cookies” section below for further details). This might include your IP address, the time and means of accessing the Website and the device you are using to access the Website. If you are using a mobile device we may also collect information about your specific settings and location data.
1.2 How we use your personal information
We mainly use the information we collect about you to administer your bookings and to provide you with a high quality of service. We will also use the information to optimise the operation of the Website and to continue to improve our services.
We may aggregate information you provide to us (in the form of reviews of destinations, events or services), with similar information provided by other users to help others decide whether a particular service might be suitable for them.
We may send you special offers or alerts to let you know that there is limited time to make a booking for a specific event or service. We believe that these alerts provide you with the best opportunity to benefit from offers and to take advantage of the last chance to buy you can ask us not to process your personal information for marketing purposes by changing your marketing preferences in your account. You can also exercise the right at any time by contacting us at the following address email@example.com
You may from time to time receive offers and promotions directly from our Suppliers through the Website. In the event that you do not wish to receive any such marketing communications you should either update your marketing preferences in your user account or let us know.
We may also monitor our calls with you for quality control and training purposes.
1.3 Information about others
1.4 Sharing your personal information
(a)Sharing information with Suppliers
In order to process your bookings, we will need to share your reservation data with the relevant Supplier (for example the hotel operator, car hire company or flight operator as the case may be). This is central to our service and we will not be able to fulfil your booking without doing so.
The Website may allow you to exchange information directly with the Supplier once your booking is made, for example to manage your booking or to make queries.
(b)Sharing information with other third parties
There are various third parties who may from time to time receive some of your personal information. These include third-party suppliers, advertisers, financial institutions and in some case the authorities. We may share your information in the following specific circumstances:
where those third parties assist us in supplying our services to you or perform certain functions on our behalf, including marketing, payment processing, IT support services or professional services;
in the event of a sale, merger, liquidation, receivership or transfer of assets of Watch Oasis or one of our group companies, we may share your information with the prospective buyer of the business and their professional advisers; and
if required to do so by law, a court order or by a regulatory authority of competent jurisdiction or if we believe that such disclosure is necessary, to protect, defend or enforce our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
In order to cooperate with governmental requests, summons or court orders, or to protect other users, we reserve the right to disclose any information we consider necessary or appropriate, including your user profile information (ie name, email address, etc.), IP address and traffic information, usage history, and content submitted to the Website.
1.5 Protecting your personal information
The transmission of information via the Internet is not completely secure. We will do our best to protect your personal information while it is in our possession, however, we cannot guarantee the security of your data transmitted online or over the Website.
We recognise industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption by using secure socket layer SSL encryption and certificates.
Cookies are features in a browser which assign a unique identification to your computer. On the Website we use session cookies which are only stored on your computer's memory during your browsing session. Once the browser is closed the cookies are automatically deleted from your computer. These cookies are never written on the hard drive of your computer and do not collect any information from your computer.
Cookies are useful as they allow you to be recognised as the same user as you browse the Website, without having to log-in again as you move between pages, sites or apps.
1.6.1 Our cookies fall into the following categories:
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies the Website will not operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas such as your user account.
Performance cookies allow us to recognise and count the number of visitors to our Website and to see how users browse the site. This helps us to improve the way our Website works and to tailor the user experience. The information we collect from performance cookies is aggregated and we cannot identify you from it.
Experience cookies allow our Website to remember choices you have made previously. Our Website uses experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
Marketing cookies record your visits to our Website, the pages you visit and the links you open. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity (which we have collected from cookies), with our advertising partners. They may use this information to advertise products which may interest you, on other sites.
If you want to stop cookies being stored on your computer in future, please refer to your internet browser's instructions by clicking 'Help' in its menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of the Website or certain functionality may be unavailable to you.
1.7 Who is responsible for your personal information?
Watch Oasis FZCO, controls your personal information. Watch Oasis FZCO is a private company incorporated and existing under the laws of the Dubai Silicon Oasis Authority, in Dubai, United Arab Emirates.